Privacy Policy

This Privacy Policy governs the manner in which The Nu Agency collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.thenuagency.com website (“Site”). This privacy policy applies to the Site and all products and services offered by The Nu Agency.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience (primarily for admins logging-in to manage the site). User’s web browser places cookies on their hard drive for record-keeping purposes. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. We utilise Google Analytics to track aggregate site usage data and do not use any of the information collected to personally identify individual users of the site

How we use collected information

The Nu Agency may collect and use Users personal information for the following purposes:

• To improve customer service - Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To personalise user experience - We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To improve our Site - We may use feedback you provide to improve our products and services. To run a promotion, contest, survey or other Site feature
• To send Users information they agreed to receive about topics we think will be of interest to them.
• To send periodic emails -  We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, they may do so by contacting us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Cookies

This website uses cookies to improve user experience, please find below a list of cookies used on this website.

A cookie is a small piece of data or message that is sent from an organisation’s web server to your web browser and is then stored on your hard drive. Cookies can not read data on your hard drive or cookie files created by other sites, and do not damage your system.

You can reset your browser to refuse any cookies or to inform you when a cookie is being set. Web browsers allow you to control cookies stored on your hard drive through the web browser settings.

To find out more about cookies, including how to manage and delete them, visit allaboutcookies.org.

Google Analytics Cookies

Default expiration time utma Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing utma cookies exists. The cookie is updated every time data is sent to Google Analytics. 2 years from set/update utmb Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing utmb cookies exists. The cookie is updated every time data is sent to Google Analytics. 30 mins from set/update utmc Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the utmb cookie to determine whether the user was in a new session/visit. End of browser session utmt Used to throttle request rate. 10 minutes _utmz Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics. 6 months from set/update ga/gtag Used to distinguish users. 2 years gat Used to throttle request rate. 10 minutes

Changes to this privacy policy

The Nu Agency has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us if you have any questions about this Privacy Policy or would like us to update or delete the data we hold on you, please contact us via the channels below:

The Nu Agency
Suite 1C/D, Design Studios, 40 Ball St, Neepsend, Sheffield S3 8DB
www.thenuagency.com
0114 261 9781

This document was last updated on November 23, 2023

This document was last updated on October 25, 2022